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Providing some of the most robust and powerful IT solutions in the Reverse Logistics industry, DEX Systems has specifically designed software modules to manage the flow of products returned for testing, recertification and repair. These solution modules create complete visibility throughout each process and are a streamlined, simple-to-use, front-end extension to the Oracle® E-Business suite.
Designed to create reverse logistic solutions to issues faced by manufacturers and distributors who authorize merchants, retailers and end users to return goods for credit, DEX Systems modules provide visibility, control, and predictability for the entire test, recertification and credit authorization process. This powerful outsourced solution has been proven to be extremely effective and efficient by powering our worldwide operation on a daily basis for the past 15 years.
DEX Systems modules enforce a uniform business flow to ensure consistent quality throughout the process. Through real-time alerts, notifications, and performance reports, stakeholders are automatically updated regarding the status of all test and recertification activities. These systems provide 24/7 access to each of the products within our control from anywhere in the world. DEX modules also provide scheduling capabilities, cost management, credit authorizations, and inventory control.
The DEX Advantage
Using a hosted architecture saves you time and money. Plus, the elimination of internal infrastructure requirements allows you to focus on business issues and not have to worry about software. The effectiveness of DEX Systems solutions within the Reverse Logistics and Aftermarket service industries has been repeatedly proven within the environments of numerous Fortune 500 companies, providing them with the competitive advantage necessary to succeed in a rapidly changing marketplace.
Type of Service |
Value Add Service |
Description of Service |
Business |
Process |
Provide our customers with thirty years of intellectual property on how best to handle reverse logistics using our proven business process optimization and management techniques. The techniques must be refined as time goes on due to industry and regulatory changes. Our customers can be a leader in their industry as they benefit from new technologies that DEX Systems adapts to work in the reverse logistics space. |
Business |
Help Desk |
Provide technical and functional support for E-Business suite and DEX Systems extensions. The support is not only how to do processes, but what processes need to be done. |
Business |
System |
DEX will provide the services to correct size the system based on the specific customer configuration to optimize the customer experience. Services will include E-Business Suite optimization and DEX Systems optimization. System optimization and monitoring will be ongoing to make sure system slow downs do not occur as the business mix changes and storage requirements increase. |
Professional |
Hosting |
Ongoing hosting solutions using DEX hosting partners to |
Professional |
Training |
Training to support solutions. Training will be an ongoing |
Professional |
Configuration |
Provide a client configuration process for those customers who would prefer that it is managed by DEX Systems. Work |
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