Supply Chain Services - Advance Exchange Services

Almost thirty years ago, DEX designed an advance exchange solution to support the computer industry. Today, DEX continues to be a leader in advance exchange services and has expanded our capabilities to support whole unit replacement products quickly and efficiently. An advanced exchange solution is the perfect option for end-users who require minimal downtime of their critical equipment since DEX warehouses, manages, and ships products out as soon as orders are received. Our dynamic solutions, robust systems, and tracking capabilities ensure that advanced exchange operations are maintained and functioning to the design criteria expected by our clients.

Replacement Parts – Fast and Easy
DEX’s fast and efficient advance exchange solution lowers the overall cost of clients’ product service offerings. DEX handles each step of the advance exchange process, from processing shipping requests and managing consigned inventory to Returns Merchandise Authorization (RMA) tracking and defective product returns.

The goal of DEX’s advance exchange solution is to ensure that end-users receive replacement parts for defective or non-working parts quickly and effortlessly. Within a short amount of time, DEX ships a replacement unit to the end-user, who then reuses the packaging to return the non-working products back to DEX. An already-completed return freight air bill is included for ease of return. Once DEX receives the core, it is repaired, placed into finished goods inventory, and available for the next order. 

With DEX repairing the defective product, the amount of purchased replacement stock in finished goods inventory is significantly reduced, which decreases the clients’ costs. Faster turnaround means less capital tied up in on-hand inventory.

Assessment and Program Implementation
DEX understands that a successful advance exchange solution begins with complete knowledge of logistical requirements. After an assessment, DEX is able to determine product trends (i.e., how much product is actually needed and when), repair returned units, and procure parts and components at discounted rates to replenish finished goods inventory. This enables DEX to maintain consistent inventory levels of advance replacement parts in finished goods, which can be shipped immediately upon the receipt of an order.