News Center - Press Release Archive 2008

FOR IMMEDIATE RELEASE

For more information contact:

Sarah Berry
Manager, Marketing Development
805-388-1711 x366
Email: sberry@dex.com

DEX and AMERICAN SYSTEMS Form New Partnership to Provide Clients With Nationwide Consumer Maintenance Services and Support

Camarillo, CA - September 23, 2008 - DEX®, a leading supply chain solutions provider for high-tech industries, announced that it has entered into a partnership with AMERICAN SYSTEMS, a third party field service provider, to provide clients with world-class maintenance services and support. 

DEX and AMERICAN SYSTEMS are joining to create a powerful solution that combines DEX’s extensive supply chain expertise with AMERICAN SYSTEMS’ field service support.  DEX is working with AMERICAN SYSTEMS to provide clients with field service solutions that include the receipt of requests for service, dispatch of technicians, resolution of issues, management of documentation, generation of reports, and the maintenance of quality control. The partnership also enables comprehensive maintenance, warranty services, and support in clients’ residential and consumer environments.

DEX recently began providing services to a leading consumer electronics company with DEX as the program integrator and AMERICAN SYSTEMS as the third party service provider. AMERICAN SYSTEMS received supply chain visibility for all execution and inventory management through DEX’s OrderVision® web-enabled application, which provides real-time visibility and data access 24 hours a day, seven days a week, from any location worldwide. OrderVision provides full visibility of all stages of the process, from the initial customer call and status of parts being shipped to field service technicians visiting the site and the return of defective products.

Since its inception in 1980, DEX has moved from a repair organization to a multi-faceted business with three separate business units: DEX Systems (the IT division of DEX), Supply Chain Solutions (including reverse logistics, depot repair, part sales, procurement services, asset recovery, warehousing and distribution, warranty support services, and advance exchange), and Professional Services (Supply Chain Consulting, Product Reverse Engineering, Software Engineering, Systems Analysis, and Project Implementation Management).

For more than 32 years, AMERICAN SYSTEMS has been successful in delivering installation and maintenance services for high volume, predictable, repeatable, cost effective, quality results to any location in North America. AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. The company provides systems engineering, technical, and managed services to government and private sector customers. AMERICAN SYSTEMS has immediate access to skilled resources nationwide and can provide responsive, tailored, standardized structured cabling and systems integrations and support.

“AMERICAN SYSTEMS’ proven ISO 9001:2000 quality processes and procedures coupled with their comprehensive services will enable our clients and their customers to receive immediate service and attention,” said Michael O’Donnell, senior vice president, business development and marketing at DEX. “We are excited to provide our clients with this type of service level and care and to have entered into a partnership with such a progressive company.”

About DEX
DEX®, founded in 1980, is in the business of delivering innovative supply chain solutions to clients by leveraging its expertise in consulting, engineering, software, systems, and operations. DEX offers three types of business services to address all aspects of supply chain management.  DEX’s Supply Chain Solutions provide end-to-end forward and reverse logistics, repair, parts sourcing and sales, and asset recovery services. DEX Systems & Software, the IT division of DEX, designs, builds, and deploys world-class customizable Oracle®-based supply chain software solutions. DEX Professional Services provides clients with customized supply chain design, product reverse engineering, software engineering, systems analysis, and project implementation management consulting and analysis.  The company maintains facilities on the East and West Coasts of the United States, as well as in Europe and Asia. For more information, visit www.dex.com.

About AMERICAN SYSTEMS
Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States, with approximately 1,400 employees nationwide. Based in the Washington, DC, suburb of Chantilly, VA, the company provides systems engineering, technical and managed services. AMERICAN SYSTEMS was named “Contractor of the Year” at the Greater Washington Government Contractor Awards in October, 2007. For more information, please visit: www.AmericanSystems.com.

DEX is a registered trademark of Data Exchange Corporation. OrderVision is a trademark of Data Exchange Corporation.